Privacy Policy

1. Who We Are

This Privacy Policy explains how APARTMENTS ONE LTD ("we", "us", "our", or "the Company"), trading as Open Road Training, collects, uses, stores, and protects your personal data. APARTMENTS ONE LTD is the data controller for the personal data processed through this website at allfieldelectrical.com.

Our registered details are:

• Company Name: APARTMENTS ONE LTD
• Company Number: 17214290
• Registered Address: 88 Moor End Road, Halifax, United Kingdom, HX2 0JD
• Website: allfieldelectrical.com

We are committed to protecting your privacy and handling your personal data in an open, transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection legislation.

2. What Personal Data We Collect

When you use our website or interact with our services, we may collect the following categories of personal data:

• Identity Data: Your first name and last name as provided through our registration or contact forms.
• Contact Data: Your email address and telephone number (including mobile number for WhatsApp communications).
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, links clicked, and referring URLs.
• Communications Data: Any messages or enquiries you send us via our contact form or WhatsApp, including the content of those communications.
• Cookie Data: Information stored by cookies and similar tracking technologies as described in our Cookies section below.

We do not intentionally collect any Special Categories of Personal Data (such as data about your racial or ethnic origin, political opinions, religious beliefs, health, or biometric data). We ask that you do not provide such data to us.

3. How We Collect Your Personal Data

We collect personal data through the following means:

• Direct interactions: When you complete a registration or contact form on our website, you directly provide us with Identity Data and Contact Data.
• Automated technologies: As you interact with our website, we automatically collect Technical Data and Usage Data. We collect this data using cookies, server logs, and similar technologies.
• WhatsApp communications: When you contact us via WhatsApp, we receive your phone number and the content of your messages. WhatsApp communications are also subject to WhatsApp Inc.'s own privacy policy.
• Third parties: We may receive Technical Data from analytics providers such as Google Analytics, which we use to understand how visitors interact with our website.

4. How We Use Your Personal Data

We use your personal data for the following purposes and on the following legal bases under UK GDPR:

• To provide our educational content and services (Legal basis: Contract / Legitimate Interests): To send you the free training guides and materials you have requested, and to manage your access to our content.
• To communicate with you (Legal basis: Legitimate Interests / Consent): To respond to your enquiries, provide WhatsApp support, and send you updates about our content and services where you have consented or where we have a legitimate interest in doing so.
• To improve our website and services (Legal basis: Legitimate Interests): To analyse how users interact with our website and improve the quality, relevance, and usability of our content.
• To comply with legal obligations (Legal basis: Legal Obligation): To comply with applicable laws, regulations, court orders, or other legal processes, including our obligations under the Companies Act 2006 and data protection legislation.
• To protect our rights (Legal basis: Legitimate Interests): To prevent fraud, defend against legal claims, and enforce our Terms and Conditions.

Where we rely on legitimate interests as our legal basis, we have balanced these interests against your rights and concluded that our interests are not overridden by your data protection rights. You have the right to object to processing based on legitimate interests at any time.

5. How Long We Retain Your Data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. The following retention periods generally apply:

• Contact and Identity Data: Retained for up to 3 years from your last interaction with us, or until you request erasure, whichever is sooner.
• Communications Data: Retained for up to 2 years from the date of the communication.
• Technical and Usage Data: Typically retained in anonymised or aggregated form for up to 26 months.
• Legal and compliance records: Retained for up to 7 years as required by applicable UK law.

In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

6. Who We Share Your Data With

We do not sell, trade, or rent your personal data to third parties for their marketing purposes. We may share your personal data in the following limited circumstances:

• Service providers: We use trusted third-party service providers to operate our website and deliver our services, including web hosting providers, email service providers, and analytics platforms. These providers act as data processors on our behalf and are contractually required to handle your data securely and only as instructed.
• Legal requirements: We may disclose your personal data where required to do so by law, by a court order, or by a regulatory authority with lawful authority to require such disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

7. Cookies and Tracking Technologies

Our website uses cookies — small text files placed on your device — to enhance your user experience, analyse site traffic, and remember your preferences. We use the following types of cookies:

• Strictly necessary cookies: Essential for the website to function and cannot be switched off. These include the cookie that remembers your cookie consent choice (stored as 'cookiesOk' in local storage).
• Analytics cookies: Used to count visits and traffic sources so we can measure and improve the performance of our website. All information collected is aggregated and anonymous.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

8. International Data Transfers

In some cases, your personal data may be processed outside the United Kingdom, for example where our service providers store or process data in the European Economic Area or other countries. Where we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO), adequacy decisions, or other lawful transfer mechanisms.

9. Your Rights Under UK GDPR

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you (a Subject Access Request).
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request that we delete your personal data in certain circumstances (the "right to be forgotten").
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on our legitimate interests or for direct marketing purposes.
• Rights related to automated decision-making: You have the right not to be subject to a decision made solely by automated processing where this produces legal or similarly significant effects on you. We do not currently use automated decision-making in a way that produces such effects.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within one month of receipt. In some cases this period may be extended by up to two further months, in which case we will notify you. There is no charge for exercising your rights unless your request is clearly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act on the request.

10. Contact Us and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Company: APARTMENTS ONE LTD
• Company Number: 17214290
• Address: 88 Moor End Road, Halifax, United Kingdom, HX2 0JD
• Website: allfieldelectrical.com
• WhatsApp: +07908331504

If you are not satisfied with how we have handled your personal data or responded to a request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters:

• ICO website: www.ico.org.uk
• ICO helpline: 0303 123 1113
• ICO address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would, however, appreciate the opportunity to address your concerns before you approach the ICO, and we ask that you contact us in the first instance.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or by a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of our website following any changes constitutes your acceptance of the revised policy.